Terms & Conditions

Use of the website

Welcome to the Bonnesque Website (“Website”). By entering and using our Website you agree to comply with these Terms & Conditions (the “Terms”). Please review these carefully prior to making any purchases.

Bonnesque is an online service Design House (“Bonnesque”) for the purpose of the sale of unique headwear, accessories and other items (“Product”).

Great care has been taken to ensure that the Product’s displayed on our website mirror a store shopping experience. However, color clarity may vary from device to device therefore Bonnesque therefore cannot guarantee that the Product is a mirror of that viewed online.

As payment will be made online, it is important that you send all the requested information accurately to order@bonnesque.com. This will ensure that there is no delay in the dispatch of your order. The information provided will be treated in the strictest confidence.

Our website is available only to individuals who meet the Bonnesque terms of eligibility, who have submitted a valid payment card, i.e., credit card etc and who have authorised Bonnesque to process a charge or charges on their payment card in the amount of the total purchase price for the item or items.

By making an offer to purchase merchandise, you authorise Bonnesque to perform credit checks and to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your payment card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your payment card, to obtain an initial payment card authorisation and to allow individual purchase transactions.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Bonnesque may use the information you provide to conduct suitable anti-fraud reviews, the agency involved may keep a record of that information.

We reserve the right to restrict multiple quantities of a specific item being shipped to any one customer or postal address.

In case your personal information changes, please notify us by contacting Customer Care on the following email contact@bonnesque.com.

Bonnesque may modify these Terms at our sole discretion. If you do not agree to the changes to these Terms, you should refrain from using this website. By using this website after any such change(s), you agree to comply with the Terms as changed. Any changes made after you have placed an order with us, will not affect that order, unless we are required to make the change by law.

Placing an order

When you make a purchase through the Bonnesque website, you are offering to buy Product(s) for the price stated, subject to these Terms. All orders are subject to acceptance and availability.

The Website contains an instructive guide that will walk you through the process of placing an order. You place your order for any selected items by clicking on the [PLACE YOUR ORDER] button at the end of the on-line order process.

Once you have placed your order, you will receive an email acknowledging the exact details of your order, providing you with a payment reference code and the value of your order that will be debited from your method of payment.

The Website features Products that have been carefully selected for sale however all products are subject to availability from our stores. Once a Product has sold out it will be taken off the Website at the earliest opportunity. There may be occasions due to circumstances beyond Bonnesque’s control, where the Product is not available. If a Product you have ordered goes out of stock before we confirm acceptance of your order, then Bonnesque shall not be liable to you for being unable to provide that Product.

If such a situation arises, then we shall notify you as soon as possible and attempt to source the named item or an alternative on your behalf. If this is unsuccessful, we will process a refund of any unavailable goods made. In the event that you have multiply items within your order and the above is not possible, we will continue to ship the remaining items unless we receive email notification before dispatch that you no longer wish to proceed with your order.

Unless otherwise notified, Bonnesque’s acceptance of your order occurs when you receive an email notifying you that we have dispatched the Product(s) as ordered by you and noted on that communication. Acceptance will be deemed to have occurred at the sending of this communication, regardless of technical problems you may experience, where the reasons are outside Bonnesque’s control, which may result in you having not received that email in a timely manner.

If you require any information regarding your order(s), please contact Customer Care on +971 56 264 0024 during our office hours of 9:00 am till 6:30 pm (GMT+4) Monday to Sunday or email us to contact@bonnesque.com.

Bonnesque may not accept your order if:

  • an item you have ordered is out of stock.
  • we are unable to obtain authorisation for your payment.
  • we identify a product or pricing error.

We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

Pricing policy

Our website offer prices in US Dollar Currency – You may currency convert using www.xe.com

All currency priced items will be honoured as advertised unless it is obviously incorrect.

Bonnesque offers our customers the Delivery Duty Unpaid (DDU) system, which means that you will only be charged for the items purchased and shipping cost. Import duty and tax cost will be invoiced to you directly by a Bonnesque’s couriers or an import broker appointed by you. Bonnesque recommend that you contact your local customs authority to specify a cost price prior to purchase completion.

Product prices are set at the beginning of each season, using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.

Payment

Payment will be debited and cleared from your account upon dispatch of your order by Bonnesque. You confirm that the Payment card that is being used is yours or that you have been specifically authorised by the owner of the Payment card to use it. All Payment card holders are subject to validation checks and authorisation by the card issuer.

If the issuer of your payment card refuses to authorise payment, Bonnesque will not be liable for any delay or non-delivery.

Bonnesque takes essential precautions to ensure the security of the Website.

All reasonable care, as it is in Bonnesque’s power to do so, to keep the details of your order and payment secure. In the absence of negligence on our part Bonnesque cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Privacy policy

Bonnesque respects the privacy rights of its online customers and recognises the importance of protecting the information so collected. We will only use the information that we collect about our customers lawfully. We will treat all the personal details of our customers confidential and reserve the right to disclose this information only in the circumstances set out below. We will keep all the gathered data on a secure server at all times. When you register on this Website, or make a purchase, we will ask you to input and will collect personal details from you such as your full name, e-mail address, billing address and telephone number. We may also gather, and our third party providers may gather, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .ae and .com), your browser type, the country and telephone area code where your computer is located, the pages of Bonnesque website that were viewed during your visit, any advertisements you may have clicked on, and any search terms that you entered on our Website.

We use your information only for the following purposes:

  • maintaining your registration.
  • for statistical purposes to improve this Website and its services to you.
  • to serve Website content to you.
  • to administer this Website.
  • if you agree, to notify you of products or special offers that may be of interest to you (however, every time we contact you after this, you will have an opportunity to unsubscribe from our mailing list).
  • if you agree, to send you information by post or email (however, every time we contact you after this, you will have an opportunity to unsubscribe from our mailing list). If you would rather not receive these alerts, please inform us by sending a quick email with the subject ‘Stop’ to contact@bonnesque.com

We will not release your personal details to any other company outside of Bonnesque. Please be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal details and /or user information, we are entitled do so.

How can i be sure my personal details are safe?

All personal details you provide to us are dealt with in the strictest confidentiality. No information is disseminated by Bonnesque without your written consent unless required by law at detailed above.

Copyright and trade marks

All content available on the Website, including, but not limited to, text, graphics, logos, buttons, icons, images, audio clips, data compilations, and software, and the compilation thereof (the “Content”) is the property of Bonnesque, our affiliates, our partners or our licensors, and is protected by international copyright laws.

The trade marks, logos, and service marks displayed on the Website (collectively, the “Trade Marks”) are the registered and unregistered marks of Bonnesque, our affiliates, our licensors or our partners, in the U.A.E. and other countries, and are protected by international trade mark laws. All or any other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

General

You acknowledge and agree that these Terms, together with Bonnesque’s Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Products from Bonnesque, and supersede and govern all prior proposals, agreements, or other communications.

No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these Terms and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these Terms as regards any of the times, dates and/or periods mentioned herein.

Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

Bonnesque reserves the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms.

Bonnesque may, with or without prior notice, terminate any of the rights granted by these Terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website.

Bonnesque reserve the right to refuse to supply Products to any person for any reason whatsoever, to withdraw any Items from the Website at any time and/or remove or edit any materials or content on the Website. Bonnesque will not be liable to you or any third party by reason of Bonnesque withdrawing of any Product from this Website whether or not such Products have been sold; removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

If you have any questions regarding these Terms, please contact us via email at contact@bonnesque.com

Promotions

Bonnesque promotion winners must redeem their prize within 1 month of being notified by www.bonnesque.com. We regret that promotions and discounts are not valid to use on Bonnesque SALE items, and promotions and discounts do not apply when redeeming Circle Member points and benefits. The first shipment of any prize through promotion is complimentary, with subsequent deliveries charged to the customer (if residing outside of the UAE).

Circle membership discount is not valid in conjunction with any other offer or promotion.